Save the Date: Friday, March 16
Clark State is excited to present two workshops on March 16, 2012, at our Greene Center campus in Beavercreek. Dr. Robey, back by popular demand, will present Effective Communication for Managers and Managing Conflict and Anger.
These workshops are specifically designed for people who work with people! It will benefit all professionals whether you are in management or hoping to move into a managemment position.
Here are a few comments from last year's evaluations:
"Excellent! I especially liked the 2 E words... Essence/Existence"
"Great presenter, knowledgeable, humorous, captivating"
"I'm coming back again next year, what is the date?"
These two workshops will provide six (6) CEU's for RN's and LPN's. As an added bonus, nurses may chose to attend a one-hour lunch session on Ohio Laws Governing Nursing Practices (OBN approval # OBN 005-92). This session will provide one (1) additional CEU for RN's and LPN's. A box lunch may be purchased to enjoy while the session is presented.
Hope to see you at one of these informative seminars.
Clark State Community College
937-328-7972 or 429-8923
Effective Communication for Managers & Managing Conflict and Anger
Communication is not what is said, but what is heard...
This course will identify the perception barriers that effective communicators must overcome. You will learn:
- Three communication tools to strengthen communication success.
- Why "Active Listening" is the most important communication tool.
- Key differences between coaching, mentoring and counseling.
- Five essential steps for successful delegation.
- Ten guidelines for gaining optimal impact from your coaching sessions.
Managing Conflict and Anger
Every conflict presents an opportunity to grow.
Often, people who are labeled "difficult" are really just "different" than we. Nothing reveals what a person values more than what they get angry about. The key to anger management is to learn to respond to that anger effectively. This program addresses four psychological needs felt by all people: the need to be valued, respected, have influence and grow.
- Recognize and effectively respond to anger and conflict.
- Differentiate between effective and ineffective conflict.
- Clarify and define the power of attitude in dealing with conflict.
- Ask, "Who's problem is this?"
- Learn the roles of trust and appreciation in managing conflict.
- Utilize effective communication tools to resolve conflict.
Date: Friday March 16, 2012
Location: Clark State Greene Center, 3775 Pentagon Blvd., Beavercreek, OH 45431
7:30 - 8:00 a.m.
Registration and Refreshments
8:00 - 11:30 a.m.
Session #1 Effective Communication for Managers
11:30 - 1:00 p.m.
Option #1 Enjoy lunch on your own at a nearby restaurant
Option #2 Enjoy a box lunch, pick up 1 additional CEU - Ohio Nursing Law
1:00 - 4:30 p.m.
Session #2 Managing Conflict and Anger
One Course: $69
Both Courses: $99.00 for a single registration
$94.00 each for 3 or more coworkers registered together
$10.00 each for Box Lunch includes the Nursing Law class
Contact Gina Young, Clark State Corporate Solutions,
(937) 328-6062 or email: firstname.lastname@example.org
Please include your payment information when you register:
- Visa, MasterCard or Discover card number
- Expiration date
- Name on card
- Billing address
Please make your check payable to "Clark State Community
College" and send your check to:
Clark State Community College
570 East Leffel Lane
Springfield, OH 45501
Meet the Presenters
Dr. David Robey was a professor of communication at Cedarville University from 1981 to 2006. From 1988 to present, he is a management consultant / trainer for Rockhurst University and National Seminars Inc.
In 2003, he founded ISI Communications and gives training workshops on assertiveness, conflict management, diversity, effective business communication, how to handle difficult people and team building. Recent clients include, Honda of America, The United States Air Force and Coast Guard, the United States Patent and Trade Office and Miami Valley Hospital.
Pamela Cooper, RN, BS
Certified in Nursing Administration by ANCC for over 20 years.
Pam has been a Registered Nurse for 49 years with experience in many areas including operating room, psych nursing, case management, med/surgery, middle and upper nursing management, home health and hospice. She has been a hospice nurse for the past seven years as Primary Home Care RN at Hospice of Dayton and now a Team Manager at Vitas Innovative Hospice Care.